The Grounds & Maintenance Team Leader plays a vital leadership role in overseeing the overall upkeep, safety, and presentation of the holiday park. Combining supervisory responsibilities with hands-on maintenance, groundskeeping, and specialist compliance, this role ensures all park facilities, holiday homes, outdoor spaces, and leisure amenities—including hot tubs—are maintained to the highest standards.

Leading by example, the Team Leader directs daily operations, manages team workflows, ensures strict regulatory compliance, and fosters a collaborative environment to deliver an exceptional experience for holiday homeowners and guests.

Duties will include:

Leadership & Operations Management:

• Supervising and organising the daily work schedules of the Grounds and Maintenance team.

• delegating maintenance, landscaping, and turnaround tasks effectively to ensure efficient completion.

• Training, mentoring, and supporting team members to maintain high standards of workmanship, safety, and productivity.

• Coordinating response times for reported maintenance issues and resolving complex faults in a timely manner.

• Maintaining accurate records of maintenance jobs, team rotas, stock levels, equipment servicing, and statutory compliance logs.

Hot Tub Maintenance & Compliance:

• Overseeing and executing the complete lifecycle of hot tub maintenance (drain, clean, refill, chemical dosing, and filter changes) during guest turnarounds and routine cycles.

• Conducting and recording daily water quality testing (pH, free chlorine/bromine, total alkalinity) in accordance with HSG282 guidelines and company standards.

• Monitoring microbial risks, ensuring microbiological sampling is scheduled, conducted, and logged correctly.

• Performing minor technical repairs, diagnostics, and routine servicing on hot tub pumps, heaters, jets, and control systems.

• Ensuring full health and safety compliance for guest hot tub usage, including safety signage, cover locks, and clear guidance for park visitors.

Maintenance & Infrastructure:

• Overseeing and carrying out routine maintenance, repairs, and inspections of holiday homes, park facilities, and public communal areas.

• Inspecting, monitoring, and supporting site utility systems, including water, sewage, gas, and electrical services.

• Coordinating the delivery, exchange, and safe storage of gas bottles.

• Performing regular safety inspections of outdoor amenities and playgrounds, logging defects, and carrying out timely repairs.

Grounds & Landscaping:

• Directing landscaping duties, including mowing, trimming, edging, planting, weed control, and site enhancement projects.

• Supervising pitch preparations to ensure holiday homes and grounds are pristine for guest arrivals.

• Managing waste management, recycling, and site cleanliness operations across the park.

Guest Experience & Support:

• Engaging with guests and holiday homeowners in a friendly, professional manner to resolve queries and complaints effectively.

• Assisting management with operational planning, contractor oversight, and emergency cover as required.

Skills Required:

• Strong leadership, team management, and organizational abilities.

• Comprehensive practical knowledge of plumbing, basic electrical systems, carpentry, and general repairs.

• Proven experience in hot tub water chemistry, balancing, sanitization, and technical maintenance.

• Direct knowledge of health and safety legislation relevant to leisure water facilities (e.g., HSG282).

• Practical expertise in landscaping, grounds upkeep, and the safe operation of power tools and commercial machinery.

• Strong problem-solving skills, proactive initiative, and high attention to detail.

• Excellent interpersonal and communication skills when dealing with team members, management, and park guests.

• Proficient IT skills for logging job tickets, updating compliance software, and managing digital schedules.

• Physical capability to work outdoors in varying weather conditions and handle physical tasks.

Qualifications / Experience:

Essential:

• Proven experience in a supervisory or senior role within maintenance, groundskeeping, or holiday park operations.

• Hands-on practical maintenance and landscaping experience.

Desirable:

• Relevant trade qualification (Plumbing, Electrical, or Joinery)

• First Aid at Work certificate.

• Full, clean UK Driving License.

Health and Safety:

• Act as a safety champion, driving and enforcing a positive safety culture across the maintenance and grounds team.

• Ensure strict adherence to company Health & Safety policies, Risk Assessments, and COSHH regulations (specifically regarding hot tub chemicals and fuel handling).

• Ensure all team members consistently wear appropriate Personal Protective Equipment (PPE).

• Maintain thorough, audit-ready health, safety, and water testing compliance logs.

• Promptly investigate and report all accidents, incidents, hazards, and near-misses to management.

• Ensure all workshops, tool stores, and work sites are maintained in a clean, safe, and secure state.

Our Harrison Leisure UK Values:

As an employer, we are committed to providing a supportive, fair, and well-structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity, and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

• Family: We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity, and working together to ensure the best possible experience for the children and families we support.

• Sustainability: We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.

• Integrity: We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

• Quality: We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family, and our staff. We invest in good training, safe practices, and a positive culture where everyone can do their best work.